FAQ
Ordering
How to customize?
Step1: Choose a Needle Felt Product.
Step2: Upload Photos and input pet's name on the Product Detail Page.
Step3: Your order queued and are made in the order they are received.
Step4: Receive Your Felt Pet That Lasts a Lifetime.
Can I cancel my order?
Since our products are custom-made and tailored specifically for you, cancellations may not always be possible once the production process has started. However, if you need to cancel your order, please contact us as soon as possible. We’ll do our best to accommodate your request if production hasn’t begun.
How long will it take to receive my order?
Each product is handcrafted with care, and creating one typically takes 2-4 weeks, depending on the size and the complexity of your pet’s fur color. However, the overall production timeline may vary based on the current order queue. We strive to ensure that you receive your custom piece within 2 months. For specific updates on your order status, feel free to contact us!
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.